Orders are typically delivered within 4–8 business days, including processing and shipping time. Delivery times may vary depending on your location and courier operations.
2. Do you deliver nationwide?
Yes, we offer delivery across all regions in South Africa, including major cities and outlying areas.
3. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email or SMS. Tracking updates may take up to 24–48 hours to reflect.
4. Can I cancel my order?
You may request a cancellation before your order is processed. Once processing or shipping has begun, cancellations are no longer possible. In such cases, you can refer to our Return & Refund Policy.
5. What is your return policy?
We offer a 30-day return period for eligible items. Products must be unused, unopened, and in original packaging. Please refer to our Return & Refund Policy for full details.
6. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within a reasonable time after delivery. We will assist with a replacement or refund in line with our policies.
8. How can I contact customer support?
You can reach us using the details below: Email: info@prolightsolar.co.za We aim to respond to all inquiries as quickly as possible during business hours.
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