You may check out all the available products and buy some in the shop.
Continue ShoppingAt Prolight Solar, we are dedicated to making sure you are fully satisfied with your purchase. Our Return & Refund Policy is clear, fair, and aligned with South African consumer protection standards.
To qualify for a return:
Items must be returned within 30 days of the delivery date.
Products must be unused, unopened, and in their original packaging, including all accessories, manuals, and tags.
The following items may not qualify for return:
Perishable goods
Custom-made or personalised products
Special-order items
Final sale or clearance items
Please review individual product descriptions for specific return conditions.
To request a return:
Contact Prolight Solar using the details below.
Provide your order number and reason for the return.
Once your return is approved, you will receive instructions on how to proceed.
Please note: Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
We strongly recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Prolight Solar is not liable for lost return parcels.
Return Period: 30 days from delivery
Refund Processing Time: Up to 10 business days after return approval
Restocking Fee: None (unless the item is returned damaged or not in its original condition)
Return Method: Courier or approved return method
Return Label: Customer responsibility (unless item is faulty or incorrect)
Currency: ZAR (South African Rand)
Once your return has been received and inspected:
You will receive email confirmation of approval or rejection.
Approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method.
Please note that your bank or payment provider may require additional time to reflect the refund.
Partial refunds may apply if:
The item is not returned in its original condition
The item is damaged or missing parts not due to our error
The product shows signs of use
The following items are non-refundable:
Shipping costs (unless the item was defective or incorrect)
Gift cards
Final sale or clearance items
Custom or personalised products
If you have not received your refund:
Check your bank account again.
Contact your bank or card provider, as processing times may vary.
If the refund is still not reflected, please contact us.
We only replace items if they are defective, damaged, or incorrect.
If you require an exchange for the same item, please contact us.
📧 Email: info@prolightsolar.co.za
Address:
9532 Burma Crescent
Cosmo City
Johannesburg, Gauteng
2188
South Africa
Business Details:
Trade Name: Pro Light Solar
VAT Number: 4100237090
Registration Number: 2021/357788/07
