Privacy Policy
Prolight Solar operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Prolight Solar is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
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Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
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Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
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Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
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From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
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From our partners or other third parties.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping experience, and detect or prevent fraudulent or illegal activity.
Communicating with You
We use your personal information to provide customer support and maintain our relationship with you.
Legal Reasons
We use your personal information to comply with applicable laws and legal processes.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
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Shopify, vendors and service providers who perform services on our behalf;
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Business and marketing partners;
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Third parties when you consent or request it;
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Affiliates within our corporate group;
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Legal authorities when required.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Your information may be transferred internationally for these purposes.
Third Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors.
Security and Retention of Your Information
We implement reasonable safeguards, but no system is completely secure. We retain personal information as necessary to fulfill our obligations.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or transfer your personal information, and manage communication preferences. You can exercise these rights by contacting us.
Complaints
If you have concerns about how we handle your data, please contact us. You may also lodge a complaint with a relevant authority.
International Transfers
Your information may be processed outside your country using appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
Prolight Solar
📧 Email: info@prolightsolar.co.za
Address:
9532 Burma Crescent
Cosmo City
Johannesburg, Gauteng
2188
South Africa
Business Details:
Trade Name: Pro Light Solar
VAT Number: 4100237090
Registration Number: 2021/357788/07